Boyne Dental ask for your consent to obtain and process personal data for the purpose of providing you with dental treatment safely and to the highest standards. This Statement is your guide to the principles of privacy and confidentiality which govern our collection, use, storage, disclosure and destruction of your personal data in this practice.
The data compliance officer in this practice is Carol Murnaghan
Obtaining personal information
It is important that we obtain, use and store information about you, your general and your dental health in order to provide dental care efficiently and reduce the risk of injury or other damage to your health. This personal data includes:
- Personal details such as your name, age, address, telephone numbers, email address
- Your doctor and relevant Medical Consultant(s)
- Your medical and dental history
- X-rays, clinical photographs and study models
- Information about proposed treatment, options, consent to treatment, treatment provided and its cost
- Notes of conversations or incidents that might occur for which a record needs to be kept
- Any correspondence with other healthcare professionals relating to you including agreed referrals to other healthcare professionals
Your personal information is stored on computer and not in manual files.
We will regularly update your personal data, including your medical care, to keep it relevant. We ask that you please inform us of any significant changes, such as a change of address or other contact details, at your earliest convenience. It is important to know that the collection, use or possible disclosure of this data may be crucial to our ability to safely provide you with the care you require; without your agreement to this process it may not be possible to undertake treatment.
You have access to a copy of your personal data upon written request and the right to have data rectified if incorrect.
Personal data is kept for specified, explicit and lawful purposes
Your personal data is obtained, kept and used primarily for the purpose of providing you with healthcare efficiently and safely at all times. Staff within our practices will have access to the data on a ‘need-to-know’ basis to ensure you receive the highest standard of care. During the course of your care, members of the dental team may access your records;
- To prepare for and to complete your dental care
- To identify and print a prescription
- To generate a work certificate
- To prepare a referral letter to another healthcare professional to assist with or complete your care
- To open correspondence or any other documents from other healthcare professionals
- To print or photocopy your records if you instruct us to forward them to another healthcare professional
- To collate, print, photocopy and post insurance or medico-legal reports.
It is our practice policy to send you a reminder of important notifications such as when your next “check – up” and “hygiene visit” is due. We believe that these notifications assist us in delivering a service designed to help you maintain your dental and oral health. These messages are sent to you by post/mail, electronic mail and/or text.
Research shows many links between gum disease and serious systemic conditions such as oral cancers, cardiac disease, type 2 diabetes and stroke.
Our aim here at Boyne Dental & Implant Clinic is to take great care of you, however you do have a right to refuse to have your data used for this purpose.
To do so, please advise that you wish to be removed from “important notifications”.
Additionally, from time to time. We may like to contact you with details of dental services that we provide that may be relevant to your ongoing patient care, such as post treatment care, additional treatments or extended clinic times. These promotional messages do not form part of our core healthcare delivery service and will only be sent if you provide explicit consent to allow us to send messages of this type.
Personal data is only used and disclosed for the purpose of your care
All members of the dental team at Boyne Dental & Implant Clinic adhere to the practice’s Code on Confidentiality in compliance with the Data Protection Acts, 1988 and 2003, and the Dental Council’s Code of Practice relating to Professional Behaviour and Ethical Conduct, 2012.
Any disclosure of personal data, without your consent, can only be done for specified, legitimate reasons (8 (a-h), Data Protection Act, 1988; Section 10, Dental Council’s Code of Practice relating to Professional Behaviour and Ethical Conduct, 2012).
Access to your personal data is on a ‘need-to-know’ basis. This prohibits the release of your information to a spouse, partner or family member without your explicit consent. A guardian or carer may have the right to access information in the case of vulnerable adults or those with diminished mental capacity. A parent or guardian will have access to your personal information if you are less than 16 years of age.
A copy of your dental records will be transferred to another practice or healthcare professional upon your written request.
Your consent, either verbal or written, will be sought, before the release of any data to other healthcare professionals and then only the relevant part of your records will be released. All healthcare professionals are required to treat your personal data to the same standard of privacy as outlined in this statement.
Your consent will be sought in the case of:
- A report to dental insurance company
- A medico-legal report
- Any documentation relating to a “third party” Dental Scheme (e.g. Medical Card or PRSI scheme)
There are certain activities where patient information may be used but where your information is anonymised, eliminating patient identification:
- Continuing Professional Development. Case studies are a very useful learning tool
- Quality Assurance/Internal audit. Audit is a necessary tool in assessing and assuring the quality of your care
Personal data is kept safely
Obtained personal data is accessed on a ‘need-to-know’ basis and thereafter, is stored securely:
- There is no access for unauthorised persons to manual records, fax machines, computers or computer monitors within the practice.
- Our dental team are trained in the secure use of fax machines, email and the internet
- Our dental team are compliant with the practice’s security measures
- Our practice premises is locked, alarmed and monitored when unoccupied
- Our practice software, EXact by Software of Excellence, is legally owned
- Our practice software is updated regularly, and password protected
- Our software security is audited and managed by Network IT, Navan
- All clinical, financial and administrative records are encrypted and backed up off-site daily by Network IT, Navan
Carol Murnaghan is responsible for dealing with any incident where personal data has been put at risk of unauthorised disclosure, loss, destruction or alteration. Management of any breach incident will comply with the advice of the Data Protection Commissioner (Personal Data Security Breach Code of Practice).
Personal data is kept accurate, complete and up-to-date
A staff member will review your personal information with you on a regular basis to ensure we hold accurate, high quality records for you. Any changes to your personal details, your medical or dental status will be recorded in your records. We ask you to let us know of any changes in contact details at your earliest convenience.
Personal data is adequate, relevant and not excessive
Every effort is made to ensure that the information we collect and retain for you is in keeping with our aim to provide you with an efficient service and to care for you safely. We will explain the purpose of any information sought if you are not sure why.
Personal data is retained for no longer than necessary
In accordance with the Dental Council Code of Practice relating to Professional Behaviour and Ethical Conduct, 2012, at Boyne Dental & Implant Clinic we retain all records for a minimum of 8 years after the last treatment.
You can at any point request your record to be inactivated. This means that you will not be contacted by our team in any method or for any purpose, but your record is not deleted at this point.
Our IT system enables us to automatically delete aged records in accordance to the parameters above, and by a secure, certified, method of destruction. Once deleted there is no way of restoring same.
You are legally entitled to a photocopy of your personal data upon written request. As well as a right of access you also have the right to have any inaccuracies in your data rectified and to have the data erased. (NOTE: The maximum fee for an access request is €6.35). You will be provided with a photocopy of an x-ray in response to an access request.
All written requests should be addressed to:
Boyne Dental & Implant Clinic
4 Ludlow Street, Navan, Co Meath
Your request will be dealt with in a timely manner.
It is your right to have your name removed from all practice marketing information including ‘check-up’ recalls if you do not consider this information to be in your best interest. If you wish to be removed from our appointment texting service or our marketing/mailing lists please advise firstname.lastname@example.org
If you do not wish to have your personal data collected, used or disclosed as described in this Statement please discuss this matter with any of our Patient Care Team by calling 046 9028683. It is important to know that the collection, use or possible disclosure of this data may be crucial to our ability to safely provide you with the care you require; without your agreement to this process it may not be possible for you to undertake treatment with us.
If you have a complaint or concern with any aspect of how we process your personal information we would hope that you would notify us in the first place. You retain the right to make a complaint to the Data Protection Commissioner at all times.
If you have any questions in relation to this Statement or any issue that arises from it, please speak with any member of our Patient Care Team on 046 9028683.
If your dentist should cease practicing at Boyne Dental, or should die while still a practicing dentist, our dental team will be guided by the Dental Council’s Code of Practice relating to Professional Behaviour and Ethical Conduct in informing you, safeguarding your personal data and ensuring continuity of care where possible.
Every effort is made to ensure disclosed personal data is accurate and transferred securely.
Dr David Murnaghan