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Boyne Dental and Implant Clinic - Hero Image

“Making Digital Waves” Written by Dr David Murnaghan for Irish Dentistry Magazine

May 9, 2019

written for dentists and published in Irish Dentistry Magazine.

David writes a monthly column on all things dentistry and owning a clinic.

 

“Find out how Boyne Dental & Implant Clinic can help you as a referring clinician
If you want your patients to be looked after by one of the most advanced practices in Ireland, Boyne Dental & Implant Clinic is the referral centre for you.
Our clinicians have at least 10 years’ experience as qualified dentists and postgraduate qualifications in their fields (including endodontics, periodontics, dental implants and restorative dentistry) and are supported by an experienced team of hygienists, dental nurses and a large patient care and administration team.
Our treatment plans are based on the most recent scientific research and are delivered using state-of-the art equipment. We have invested in the Sirona 3D CBCT Orthophos scanner, a Global G6 microscope, CEREC Crown in a Day and intraoral cameras.

Digital and business hub
This year,  Boyne Dental & Implant Clinic was awarded the  Best  Customer  Care Award, beating all other blue-chip businesses in County Meath. Our success was down to our investment in digital workflow, which marks our patient journey out from dental practices across the country. Going digital enabled us to remove  friction and pinch points from the patient journey and support the clinicians who refer to us.
Last year, we opened Ireland’s first dental care business hub in a separate location. It handles all inbound and outbound calls, emails, administration and marketing. We did this for two reasons: increased efficiency and

REFERRALS

Boyne Dental & Implant Clinic is an award-winning multi-discipline practice accepting referrals for:

  • Dental implants
  • Endodontics
  • Nervous patient care
  • TMJ/jaw pain
  • Orthodontics
  • Periodontics
  • OPG X-rays 
  • CBCT scans
  • Paediatrics.

GOING DIGITAL ENABLED US TO REMOVE FRICTION
Sirona Orthophos XG CBCT scanner and support the more willing to provide consent. The Sirona 3D a smoother patient journey. Clinicians here expect a rapid turnaround of admin so that fewer patients drop out of  treatments and miss appointments. The EXACT software we use, and our hardware, makes this seamless.
Better communication means that our treatment plan uptake rate is always climbing and the time from uptake to completion is shorter. That’s good for referring clinicians, who get their patients back sooner, and happier.

Here are some of the ways the patient journey feels different at Boyne Dental & Implant Clinic:

  • Patient medical histories, clinical and GDPR consent forms and treatment plans are digitally presented, digitally signed and auto-saved to the patient record
  • Patients can watch testimonial videos of any treatment they are interested in, or attending for
  • Patients automatically receive an online


CLINICIANS WHO REFER TO US
review invitation after treatment, enabling us to build an authentic public feedback forum that instils trust.

  • Our patient marketing system auto sends information relevant to the  patient journey based on their most recent appointment, eg, post-extraction care, missing tooth complications.

Patient journey
Our digital technology helps to relax and educate our patients, too. All five surgeries have their own Canon DLSR with ring flashes.

When patients can see the nerve, sinuses and the position of a future implant, they are CBCT Orthophos scanner helped us double our implant volume in two years, and we depend on it heavily for endodontic treatment planning.
Together with the powerful Global G6 microscope, we can detect cracks and  map the anatomy and size of lesions before treatment begins. The Global 6 has an LED light source and can take camera and video footage, often indispensable when conferring with referring dentists.

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